Frequently Asked Questions

Shipping

What Payment Options Do You Accept?


We accept several methods of payments. We accept American Express (USA only), MasterCard and Visa. Alternate methods of payment include Apple Pay, Google Pay, PayPal, and Shop Pay.




Can I Pay In My Local Currency?


All orders are listed in USD, unless otherwise stated. Although our currency converter on our site will automatically convert the price to your local currency, this for an indication only. K-Slim Energy processes all orders in USD. While the content of your cart will be displayed in your local currency, you will checkout using USD at the most current exchange rate. We are not responsible for currency exchange rates, and K-Slim Energy takes no responsibility for the accuracy of any foreign exchange rate applied to your purchase.




How do I change, cancel, or update my address for my order?


If you need to cancel or make any changes to your order please email support@kslimegry.com within 2 hours of making your purchase. Title the email subject as "CANCEL ORDER" or "CHANGE ORDER" or "UPDATE ORDER" depending on your request.




How Do I Track My Order?


All of our parcels are shipped with Canada Post or UPS. For international orders your parcel will be handed over to your local postal company for delivery. You will receive your tracking number by email 2 days after your order has been dispatched. The tracking number is clickable and will take you to the Canada post website or UPS website where you will then see the progress of your parcel. All international parcels can be tracked through your local postal companies website once they have reached your country.





Shipping

We ship worldwide from Canada.

Shipping times:

USA/Canada - 3-5 business days
UK- 5-7 business days

International - 7-14 business days

If we do not ship to your country, please contact us at support@kslimenergy.com and we will look to add it in the future.

Shipping

What Payment Options Do You Accept?


We accept several methods of payments. We accept American Express (USA only), MasterCard and Visa. Alternate methods of payment include Apple Pay, Google Pay, PayPal, and Shop Pay.




Can I Pay In My Local Currency?


All orders are listed in USD, unless otherwise stated. Although our currency converter on our site will automatically convert the price to your local currency, this for an indication only. K-Slim Energy processes all orders in USD. While the content of your cart will be displayed in your local currency, you will checkout using USD at the most current exchange rate. We are not responsible for currency exchange rates, and K-Slim Energy takes no responsibility for the accuracy of any foreign exchange rate applied to your purchase.




How do I change, cancel, or update my address for my order?


If you need to cancel or make any changes to your order please email support@kslimegry.com within 2 hours of making your purchase. Title the email subject as "CANCEL ORDER" or "CHANGE ORDER" or "UPDATE ORDER" depending on your request.




How Do I Track My Order?


All of our parcels are shipped with Canada Post or UPS. For international orders your parcel will be handed over to your local postal company for delivery. You will receive your tracking number by email 2 days after your order has been dispatched. The tracking number is clickable and will take you to the Canada post website or UPS website where you will then see the progress of your parcel. All international parcels can be tracked through your local postal companies website once they have reached your country.